Shipping policy

Shipping Policy

Last updated: 2026-02-03

Thank you for shopping with VeilGems.

Please review our shipping policy below for information on order processing and delivery.

Shipping Destinations

We currently ship only within Canada and the United States.
At this time, we do not offer international shipping outside of these regions.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during high-volume periods, sales, or holidays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

Canada: [3–9 business days]
United States: [5–12 business days]

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Customs, Duties & Taxes (U.S. Orders)

For orders shipped to the United States:

Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Veilgems is not responsible for delays caused by customs clearance.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.
VeilGems is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to update your address, please contact us immediately at officialveilgems@gmail.com